Logging into Lumen Student AccessTo login you will need three pieces of information that are included on your notification letter: Location #, Student Access User ID, and Student Access User Password. All three of these can be found in the middle of your notification letter.  Changing Your PasswordAfter successfully logging in, you may want to change your password. At the lower left hand side of the screen click the EzStart button > hover over the Personal Center > move your mouse to the right and click Change Password  Enter the new password and confirm. Click Save Password  Entering Your Email Address in LumenYou may also want to add your email address to your personal settings so that you can quickly receive forgotten password information instead of waiting for it to be mailed to you. At the lower left hand side of the screen click the EzStart button > hover over the Personal Center > move your mouse to the right and click Personal Settings.  Enter your personal email address. If you do not have an email address you can easily create a Gmail, Yahoo, or Hotmail address (you will need to do this from home). After entering your address click Save and Edit. This window does not close after clicking Save and Edit so you will need to close the window by clicking the X at the top of the Personal Settings window.  First Time Access - SetupOn your Lumen virtual desktop there is an icon titled Lumen Student Access, click the icon once.  The screen that opens up is the My Course window. There will be more details about this page in the Using Student Lumen Access - Summary of Views section below . To view your schedule, grades, and other info you will need to click on the My Inf. Summary icon.  As a one time setup the following user agreement screen will appear. Please read the terms and conditions of accessing student information through the Student Lumen Access Portal.  Only upon accepting these terms and conditions will you be able to access the Vallivue Student Information System. Printing - Pop-up Blocker settingsPlease be aware that to print any information you must allow pop-ups from the Lumen site in your browser. By default, Firefox blocks annoying pop-up windows on websites. Some websites, such as Lumen, make legitimate use of pop-up windows. The first time you try to print, Firefox will consider the window that needs to open a pop-up window. When this happens a notification will appear at the top of the window with an Options button. To add Lumen to the pop-up exceptions click on the Options button.
Next select Allow pop-ups for lumen.vallivue.org  If the Options notification does not appear and your Print window does not open up, you can manually add Lumen to the exceptions. To do this go to the Firefox's menu bar and click on Tools ~ Options.   Using Student Lumen Access - Summary of ViewsOn your Lumen virtual desktop there is an icon titled Lumen Student Access, click the icon once If you click on the My Inf. Summary icon on the My Courses window you will be taken to the Lumen Information Center section. The window is divided into two large columns one to the left and one to the right. You can scroll up or down in either column by clicking on the bar between the two columns or on the bar at the far right. The left column houses categories which can be expanded by clicking on the More button. This will expand the information onto the right column for more detailed information. Course InfoView your schedule. Contact Instructor by email through teacher link. View course grade and through a click view assignment details.  Attendance InfoLogging out of the Student PortalClick EZ Start –located at the bottom left hand corner of your desktop and select Log Out  *Note It is recommended that you do NOT exit from Lumen using the X in upper right hand corner. TroubleshootingBelow you will find a list of the most common issues when accessing your account. Please refer to this section before contacting technical support. If after you have reviewed this section and are still experiencing difficulties please click on this link to submit your help request . Many web browsers ask to save your password when logging in. Vallivue School District strongly advises against this. Once a password is saved any user that has access to the computer would then be able to access your student information. Trouble Issue #1 Question: When trying to login to the system I see the following error message what should I do?  Answer: The error shows the password you have entered is incorrect. Check your notification letter and ensure the password you are using is correct. If after checking the notification letter and you are still unable to login you can request a new password by clicking on this link . Trouble Issue #2 Question: When trying to login to the system I see the following error message what should I do?  Answer: The error shows your account is locked. As a security precaution if there are 10 consecutive failed attempts to login, using a valid username, that username's account is locked. Click on this link to request that your account be unlocked. Trouble Issue #3 Question: When trying to login to the system I see the following error message what should I do?  Answer: The error shows the username or location you have entered is incorrect. Check your notification letter and ensure the username and location you are using is correct. If after checking the notification letter and you are still unable to login c lick on this link . Trouble Issue #4 Question: When trying to login to the system I see the following error message what should I do?  Answer: The error shows the Location ID# you have entered is incorrect. Check your notification letter and ensure the Location # you are using is correct. Trouble Issue #5 Question: When trying to navigate the system, the menu and options do not work when I click on them. Answer: This may be a browser incompatibility issue. To resolve the issue please download and use Mozilla Firefox, the preferred browser. Click this link for information on downloading and installing Firefox. |
Guide to Lumen Student Access |
